Terms of Use & Privacy Policy

1. General Information

This website is the official online store of UOA Store, owned by the company “COMPANY FOR THE UTILIZATION AND MANAGEMENT OF THE PROPERTY OF THE UNIVERSITY OF ATHENS S.A.”, with headquarters in Athens (Akadimias 33) and Tax ID: 094397268, Tax Office: FAE Athens. The website is used for the presentation and sale of products, as well as for providing information about them.

2. Terms of Use

Before using the e-shop, please read these Terms of Use carefully. By using the e-shop, you agree to all the following terms and assume responsibility for the accuracy of the information provided.

The company does not guarantee the uninterrupted operation of the e-shop due to technical issues, upgrades, or other unforeseen events. Furthermore, it is not liable for any losses or damages that may arise due to delays or errors in updating product data.

3. Privacy Policy & Data Protection (GDPR)

Protecting your personal data is our priority. When you use the e-shop, we collect personal information such as:

  • Full Name
  • Email Address
  • Phone Number
  • Postal Address

For company orders, additional information is required (company name, Tax ID, Tax Office, business activity).

The data is used exclusively for completing transactions and is not shared with third parties, unless required by law or for order fulfillment (e.g., partner courier companies).

You have the right to access, correct, or delete your personal data in accordance with the provisions of Law 4624/2019 and the GDPR.

4. Payment Methods / Transaction Security

The available payment methods in the new e-shop are:

  • Online Card Payments: Via a secure online connection for credit/debit cards. Transactions are conducted through certified platforms, ensuring the security of your data.

“Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3/23-7-2018 Government Gazette B 3010/25-7-2018), and securely manages card payment transaction data, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified according to the card transaction security management standard (PCI DSS), and is subject to periodic audits by a specialized consulting firm. All Everypay services are conducted through secure connections with 256-bit SSL certificates. EveryPay also supports the use of the 3D Secure service, an additional security measure for VISA & MasterCard cards. The Payer will then need to enter their personal secret code to successfully complete the transaction.“

5. Shipping & Delivery Methods

The website offers the following shipping methods:

  • Shipping by Courier
  • For orders within Greece (up to 2 kg), a fixed shipping cost of 5€ applies.
  • For orders within Greece (up to 2 kg) over 50€, shipping is free.
  • For orders outside Greece, shipping costs are calculated automatically based on the recipient's country zone, according to the pricing guidelines of the partner courier company. In this case, you will be informed of the shipping cost before finalizing your order.
  • Store Pickup:
  • Orders can be picked up from our physical stores. In this case, the customer will be informed about the order status both by phone and electronically from the e-shop.

6. Returns, Exchanges & Cancellations Policy

Customers have the option to return or exchange products for any reason, provided they immediately inform the company:

  • Returns or exchanges must be made within 15 days from the order receipt date.
  • The product must be returned in its original condition, with its packaging intact and accompanied by proof of purchase.
  • In case of return due to delay, damage, or a defective product, the return cost is covered by the company. In all other cases, the return cost is borne by the customer.
  • For hygiene reasons, returns of apparel are not accepted.

7. Right of Withdrawal

According to current consumer protection legislation, you have the right to withdraw from your purchase within 14 days without needing to state a reason. To exercise this right, please contact our customer service department and follow the instructions provided. If the product has been used beyond the minimum necessary to ascertain its nature, the right of withdrawal may be limited.

8. Cookie Policy

The website uses cookies for:

  • Enhancing the user's browsing experience.
  • Collecting anonymous statistical data to help improve our services.
  • Providing personalized services and content.

Users can manage or disable cookies through their browser settings, although disabling them may affect certain website functionalities.

9. Copyright

All content of the e-shop (texts, graphics, logos, and other materials) is the intellectual property of “COMPANY FOR THE UTILIZATION AND MANAGEMENT OF THE PROPERTY OF THE UNIVERSITY OF ATHENS S.A.” and is protected by

intellectual property law. Reproduction, distribution, or any commercial use of the materials requires prior written permission from the company, unless proper attribution to the source is provided with a link to the website.

10. Updates and Modifications

The company reserves the right to modify these terms and policies at any time, without prior notice, to comply with new legal or operational requirements. This text may be amended in the event of changes in legislation or other regulations, and users are obliged to regularly check for updates published on the website.

11. Applicable Law and Jurisdiction

These terms are governed by Greek law. For any dispute arising from the use of the e-shop, the courts of Athens shall have jurisdiction.

12. Product Availability and Technical Issues

Despite our efforts for continuous product updates and availability, instances of temporary unavailability or technical difficulties may occur (e.g., due to upgrades, maintenance, or unforeseen events). In such cases, the company will endeavor to promptly inform customers, both by phone and electronically, about the status of their order. The company is not liable for any damages arising from such delays or problems.

13. Customer Rights and Obligations

Customers must carefully check their order details and promptly inform the company of any discrepancies or errors. In case of a dispute or error in the order, the company undertakes to investigate the matter and seek immediate resolution, based on these terms and applicable law. Furthermore, customers are obliged to provide accurate and up-to-date contact information so that order status notifications (both by phone and electronically) reach them in a timely manner.